Ticketing Policies

Bill T Jones/Arnie Zane Dance Company / Photo: Chris Long

Ticketing Policies
Artists, programs, casts, dates and prices are subject to change. There are no refunds.

Handling Fee
Single ticket transactions made online, on the phone, and in person will incur a handling fee of up to $3.00 per ticket. Purchase of a season pass is subject to a fee up to $9. These fees help to maintain, preserve and upgrade the New York Live Arts facilities. Live Arts Members and Associate Artists do not pay handling fees. There is no convenience fee charged on tickets or passes purchased with cash in person at the Box Office.

Ticket Exchanges
Members, Associate Artists and Pass holders may exchange tickets at no charge for a different date of the same production. Single ticket buyers may exchange their tickets for a different date of the same production with a $3 fee per ticket. Select events or promotions may not be eligible for exchange. To exchange tickets, please contact the box office at least 48 hours before the original performance date. Please note that all exchanges are subject to availability, and exchanges cannot be made on lost tickets.

Ticket Donations
If you are unable to attend a performance and exchange is not an option, you may return your tickets as a Live Arts donation and receive a tax deduction for the price of the tickets. The box office must be notified of donations no later than 24 hours before the performance. Donations will be acknowledged by mail or email.

Print-at-Home Tickets
When you select this as your delivery method, you will receive an email that includes your confirmation and a PDF of the tickets. If you do not receive the email containing your tickets within 24 hours, please contact the box office.

Mailing Tickets
For a fee of just $1, you have the option of having paper tickets mailed to you when purchased online or on the phone at least two weeks prior to the performance. If you have not received tickets by the day of the performance, visit the box office to receive a seat pass.

Lost Tickets
If you lost your Print-at-Home ticket you can print another copy. If the paper ticket you bought in person, online or by phone is lost, stolen, damaged, or destroyed, please contact the box office with your order confirmation number or the credit card used for purchase.

Late Seating
Late seating is at the discretion of the performing artists and strictly followed. Contact the box office to find out if a performance has late seating. Performances begin promptly at the scheduled curtain time. Tickets that have not been picked up 5 minutes to curtain may be released to the waitlist.

Waiting List
In the event of a sold-out performance, a waiting list shall be taken beginning at 1pm on the day of the performances. Names may be placed on the list by calling the box office. Available seats will be called no more than 15 minutes prior to curtain. Priority will be given to Members, Associate Artists and Pass holders.

Group Sales
New York Live Arts offers discounted tickets for groups of ten or more. To plan a group, please contact Box Office Manager, Megan Harrold at 212.691.6500 x236.

All Access Pass
Reservations must be made at least two weeks in advance of a performance by calling the Box Office at 212.924.0077 or emailing boxoffice@newyorklivearts.org. Please be aware that some performances sell out well in advance. Pass holders are not guaranteed seating without advanced reservations, but have priority on the waiting list for sold out shows.

Cancellations
Most performances at New York Live Arts occur as scheduled, regardless of the weather. If weather concerns should arise, check with the box office, our website or Facebook page for updates and information. Under special circumstances, tickets for cancelled events may be refunded or exchanged upon notification from the box office. You may also return these tickets as a donation to Live Arts and a receive a tax deduction for the price of the tickets.

Accessibility
The Theater and Studio at New York Live Arts is ADA Compliant. Our ADA Accessible seating is located in J101-104, 111-112, A 6, 8 and A 5, 7 in the Theater. If you require accessible seating for a General Admission performance, please let the Box Office know the performance date you will be attending. They can be reached by phone or email at boxoffice@newyorklivearts.org or 212.924.0077